At Direct Bathroom Vanity, we strive to provide fast and reliable shipping for all our bathroom vanity products. Please review our shipping policy below:
Processing Time
Orders are processed within 1-3 business days.
Delivery Time
After processing, orders typically arrive within 5-7 business days.
Shipping Carriers
We work with trusted carriers to ensure safe and timely delivery.
Tracking Information
A tracking number will be provided once your order has shipped.
We take great care in packaging your items to prevent damage during transit. However, we ask all customers to carefully inspect their orders upon delivery:
Inspect Immediately
Examine the packaging and product as soon as it arrives.
Take Photos
If you notice any damage or defects, take clear photos of the product and packaging.
Refuse Delivery
If there is visible damage, you may refuse the delivery and note the issue with the carrier.
Report Issues
If you accept the delivery and later find damage, contact our customer service team within24 hourswith photos and details.
Your satisfaction is our priority. If you need to return or exchange an item, please follow our policy below:
- Eligibility: Items must be unused, in original packaging, and in resellable condition.
- Return Window: Returns must be initiated within 21 days of delivery.
- Return Shipping: Customers are responsible for return shipping costs and 15% restocking fee unless the item is defective or incorrect.
- Refund Process: Once we receive and inspect the return, we will process your refund within 14 business days.
- Non-Returnable Items: Custom orders, clearance items, and installed products are not eligible for return.
- For any questions or concerns, please contact our customer service team at support@directbathroomvanity.com. We appreciate your business and look forward to serving you!